Katherine D. Richardson, PMP, MBA

Kdrichardson87@hotmail.com

773.398.1650

 

 

Professional Summary

 

Senior IT executive with extensive business and technical acumen, strategic planning skills and organizational and technical assessments skills, in addition to, extensive experience with program and project management, system design and implementation, networks, infrastructure optimization, consolidation and management and data centers build out, and migrations.  Successful track record in building IT organizations and proficient at developing positive relationships with senior executives, departmental management, clients, vendors, and staff.

 

SKILLS SUMMARY

 

Microsoft Business Suite: Windows, Excel, Word, Visio, Project, and PowerPoint; Minitab, Igrafx, SharePoint, Basecamp, Salesforce, JIRA, PRISM, Avaya Communicator, Remedy, Clarify, J.D. Edwards, Ariba, ADP, HP Manager, Primavera P3, Workbench

 

Technical Experience

 

 

Technical Project Manager (consultant)	March 201 – February 2015
GE/Synchrony Financial	Nashville, TN

·               Manage enterprise technology projects through all SDLC phases from project initiation to implementation

·               Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.

·               Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.

·               Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas

·               Acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables

·               Perform complex data analysis and data mapping

·               Evaluate the adequacy and effectiveness of controls in computerized and related manual systems on development

·               Lead enterprise technology projects and initiatives with broad scope and high impact to Retail Finance Contact Centers

·               Accountable for delivery of IT Retail Finance Operation/Collections programs per schedule and within budget

·               Lead development teams, including offshore personnel, to ensure projects meet business requirements, architectural and security standards and are delivered on time and without defect

·               Prepare and submit all required reports to the customer

·               Participate in IT technical project development meetings and provide input on possible solutions, pit falls, and issues regarding initiatives to the customer

 

Technical Project Manager (consultant)	August 2013 – February 2014
Avaya	Nashville, TN

·               Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.

·               Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.

·               Recognized as a subject matter expert within areas of expertise, and/or is certified in one or more technology areas

·               Acting as Technical Team Lead takes responsibility for client satisfaction on project deliverables

·               Perform complex data analysis and data mapping

·               Evaluate the adequacy and effectiveness of controls in computerized and related manual systems on development

·               Prepare and submit all required reports to the customer

·               Participate in IT technical project development meetings and provide input on possible solutions, pit falls, and issues regarding initiatives to the customer

·               Developed and implemented solutions on the Avaya phone systems and other assigned adjunct technologies such as Avaya CMS, Netcall QueueBuster, Avaya Modular messaging, etc. in support of projects, requests, and incidents.

·               Developed and implemented standards for phone/ACD systems implementation, operation, documentation, changes.

·               Implemented a new hosted data center with associated operations procedures and upgrades.

·               Developed and utilized remote on-site isolation, diagnostic, and resolution tools.

·               Documented all configuration and solution designs according to defined standards.

·               Interfaced with external maintenance, service, and outsourcing vendors.

·               Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.

·               Managed application development and business to determine service requirements and service levels.

·               Manage integration of all elements of technology rollout such as hardware, software, network and applications

·               Made suggestions for using resources more effectively and coordinated / negotiated staffing changes with managers.

·               Align individual and corporate objectives.    

·               Create a culture driven by producing value and achieving stable and consistent communication of performance at all levels.    

·               Enhance individual development and quality of life by facilitating creativity and empowerment.    

·               Responsible to ensure that all team members follow SDLC processes so that code meets business requirements, company standards, and quality expectations.    

·               Coordinates and supports after hours tasks as required by the department's scope and deliverable timelines.    

·               Drives the creation of processes and procedures with input from business teams, development, and IT Support.    

·               Develops and maintains expertise in the application and use of systems, tools, and processes within the department's scope. 

·               Tracked and documented completion of work plan activities, adhering and aligning to prescribed standards for status reporting, resource procurement, etc. for projects or pursuits of medium to high complexity.

·               Managed medium to high complexity projects according to plan; measure, monitor, and report progress at defined points to ensure the project is delivered on time, within budget and in compliance with government/project processes.

 

 

Voice Project Manager (consultant)	October 2012 – March 2013
Allstate	Northbrook, IL

·               Independently planned projects or pursuits of medium to high complexity typically within a team or across teams within an area and assisted where appropriate with efforts of higher complexity.

·               Made project staffing recommendations and tracked assignments and utilization for projects of medium to high complexity.

·               Developed and implemented solutions on the Avaya phone systems and other assigned adjunct technologies such as Avaya CMS, Netcall QueueBuster, Avaya Modular messaging, etc. in support of projects, requests, and incidents.

·               Developed and implemented standards for phone/ACD systems implementation, operation, documentation, changes.

·               Implemented a new hosted data center with associated operations procedures and upgrades.

·               Developed and utilized remote on-site isolation, diagnostic, and resolution tools.

·               Documented all configuration and solution designs according to defined standards.

·               Interfaced with external maintenance, service, and outsourcing vendors.

·               Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.

·               Managed application development and business to determine service requirements and service levels.

·               Manage integration of all elements of technology rollout such as hardware, software, network and applications

·               Made suggestions for using resources more effectively and coordinated / negotiated staffing changes with managers.

·               Tracked and documented completion of work plan activities, adhering and aligning to prescribed standards for status reporting, resource procurement, etc. for projects or pursuits of medium to high complexity.

·               Managed medium to high complexity projects according to plan; measure, monitor, and report progress at defined points to ensure the project is delivered on time, within budget and in compliance with government/project processes.

·               Resolved conflicts and competing demands and modify tasks, sequencing, and resourcing as appropriate to maintain progress.

·               Monitored and tracked medium to high complexity project budgets.

·               Anticipated and identified risks, issues and change requests and issues that are internal and external to the project following the appropriate structured methodology.

·               Documented and tracked resolution of project issues, risks and change requests; Resolved and escalated issues, risks and change requests as appropriate.

·               Created and delivered project communication materials for team members, supervisors, and business partner for projects of moderate complexity.

·               Developed positive relationships and share information with project or pursuit members and interfacing teams.

·               Managed relationships with sponsors / stakeholders through effective management of communications.

·               Developed and leveraged appropriate technical, functional, or business knowledge to support the successful development of business partner / user solutions.

·               Coached and developed team members in support of the achievement of project objectives.

·               Provided feedback to managers of project team members on project performance for inclusion in the overall performance management process.

·               Set goals and objectives, and provide feedback for a given project with project team members.

 

Enterprise Project Manager (consultant/Full Time)	August 2011 – May 2012
Adtran	Huntsville, AL

·               Project Managed external partners in the execution of tasks that include the vendor selection process (RFP, RFQ) required for the implementations of a Fiber Optic Access Initiative (FAI) project.

·               Managed project team members and vendors.

·               Manager for the Salesforce Center Of Excellence.

·               Provided technical abilities, in particular in the area of web technologies; Mobile and Salesforce focused initiatives.

·               Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.

·               Developed, maintained, and distributed standard project management deliverables for the successful launch of FAI equipment. Total Access-5000, TA-3000, OPTI-6100, Flash Wave-4100 systems.

·               Project responsibilities included: planning, scheduling, resolution to issues encountered throughout the lifecycle of the FAI project by maintaining action log, meeting minutes, risks assessment and contingencies plans.

·               Enterprise level experience with CMS and CRM.

·               Project Managed the budget associated with this project, ongoing releases through internal processes as necessary. 

·               Full Life Cycle Software Application Development Support included: Configuration Management, Commercial off The-Shelf (COTS) Integration and Software Consulting and Planning Assessment.

·               Experienced managing Data Center Operations similar in size and scope to that of the TOR, to include, at a minimum, the following data center operations activities:

·               Evaluated technologies, current and proposed frameworks, architectures, and standards (such as SAML, OAuth, and OpenID)

·               Facilitates of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives    

·               Maintains the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts    

·               Identifies and helps remove impediments to the success of the Sprint.    

·               Identifies and communicates potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.    

·               Implemented and analyzed solutions, architectures, and standards (such as SAML, OAuth, and OpenID).

·               Conducted IT Project risk reviews and independent verification and validation.

·               Communicated project status to various stakeholders within ADTRAN’s Professional Services organization.

·               Project management of the implementation of LTE components being installed at 12 selected MTSO locations. This included the installation, integration and implementation into USCC's network.

·               Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE ASE, and WiMax traffic.

·               Managed global teams (offshore/onshore.)

·               Managed deployment, install, integrate, and migrate the existing copper backhaul network to a new microwave network supporting 3G and 4G technology.

·               Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.

·               Maintained broad based technical and solutions knowledge in key data center infrastructure optimization and solution areas:

o   Cloud strategy

o   Data Center strategy, capacity, migration/consolidation, transformation

o   Platform Optimization: virtualization (VMware, MSFT, Xen, etc); OS:Windows/Linux

·               Data Management included: storage optimization, consolidation, data protection

·               Data Center Facilities Efficiency included: design/layout, power and cooling, energy efficiency, operations best practices.

o   Services Management: ITIL v3 processes, best practices; virtualization/cloud transformation

 

Senior Project Manager (consultant/Part Time/Remote)	May 2011 – September 2011
Wal-Mart	Hattiesburg, MS

·               Ensured project manager development and continued successful performance.

·               Managed application development and business to determine service requirements and service levels

·               Developed project management practices.

·               Managed integration of all elements of technology rollout such as hardware, software, network and    applications.

·               Managed geographically distributed teams, off-shore development teams and third-party vendors (for example, software vendors, hardware vendors, photo vendors, content providers.)

·               Managed multiple medium complexity or leads a large highly complex Global eCommerce projects

·               Provided and supported the implementation of business solutions.

·               Modeled compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

·               Facilitates of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives    

·               Maintains the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts    

·               Identifies and helps remove impediments to the success of the Sprint.    

·               Identifies and communicates potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.    

·               Demonstrated up-to-date expertise in Project Management and applies this to the development, execution, and improvement of action plans.

 

AT&T (Consultant/Full Time)	June 2010 – December 2011
	Alpharetta, GA

 

Cell Transport Project Manager
	Alpharetta, GA

·               Project Manager that lead Customer Care project initiatives to analyze customer’s networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.

·               Supported AT&T Mobility projects to upgrade from T-1 to Ethernet. Budget was between $3 – 7 million.

·               Managed global teams (offshore/onshore.)

·               Prior experience with Salesforce applications implementations (not CRM.)

·               Prior experience developing Mobile applications and app deployment.

·               Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This would include FSA, Digital Rings, Analog Rings, and Interconnects.

·               Was responsible for detailed work plans, schedules, tracking projects, project estimates as well as, risk management and contingency planning, and demonstrate excellent decision-making abilities.

·               Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.

·               Material management included tracking, shortage escalation, and field requisition submission.

·               Developed and provided project Statements of Work, including input from Clients Delivery organizations.

·               Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services. Chair or attend customer meetings.

·               Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services.

·               Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.

·               Used management tools such as Microsoft Project to communicate project schedules and activities.

·               Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE, and WiMax traffic.

·               Assessed and controlled charges to the agreed site design.

·               Ensured only customer s approved materials are installed on the project.

·               Managed deployment, install, integrate, and migrate the existing copper backhaul network to a new microwave network supporting 3G and 4G technology.

·               Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.

·               Was responsible for core architecture, implementation, support, and special projects associated to a Data Center cloud.

·               Provide senior level engineering support if there are issues that the Tier 1 and 2 support staff encounter complex issues

·               Worked closely with Cloud architecture teams to leverage corporate assets.

·               Enterprise level experience with CMS and CRM. 

·               Agreed Civil Works guidelines and schedules are followed and enforced.

·               Attended coordination and progress meetings.

·               Provided awareness and on-site supervision during where risk of disturbances in customer site performance is high.

·               Checked that the working environment is maintained at an acceptable level, carry out safety inspections and ensured that tools, etc. are in good working condition. • Civil Works problem solving as required during the project.

·               Coordinated site activities and assured that all disciplines directly involved in the project were in phase with the project goals and objectives.

·               Drove scheduled activities and troubleshot results.

·               Ensured that Service Providers and vendors/suppliers meet all the technical specifications with respect to client and customer specifications.

·               Ensured workmanship quality of the installations done by the Service Providers is within the Contract, client standards and Customer expectations.

·               Ensured all clients, Federal, Local, and customer safety guidelines and construction procedures were enforced during the entire Civil Works phase of the project.
Provided technical assistance to the Service Providers and any other suppliers that provide services associated with the Civil Works activities.

·               Rejected wrong deliveries of material to site.

·               Reported bad performance and quality on site.

·               Was responsible for the proper interpretation and compliance of the civil design plans.

·               Supervised, coordinated and monitored works with the Service Providers and other disciplines that have an interface with the Civil Works part of the project.

·               Team leadership focused on quality and results.
Wrote claims, order and return materials.

·               Maintained and updated construction-specific areas of Site Handler including but not limited to the following:

o   SOW and preconstruction documents (NTP, SOW, RFDS, safety guidance, QA standards, etc.)

o   NTP receipt verification

o   RFDS submission review and changes

o   Civil acceptance documents, submission receipt, review and approval

o   Civil progress PFA verification (daily)

o   Close out document review and acceptance sign off

 

Cell Transport Project Manager
	Hoffman Estates, IL

·               Project Manager that lead Customer Care project initiatives to analyze customer’s networks, utilization, networking products, solutions, and deployment services using waterfall/agile methodologies.

·               Supported AT&T Mobility projects to upgrade from T-1 to Ethernet. Budget was between $3 – 7 million.

·               Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This would include FSA, Digital Rings, Analog Rings, and Interconnects.

·               Managed global teams (offshore/onshore.)

·               Managed the design, delivery, and migration of a hybrid AAV/Microwave transport network.

·               Was responsible for detailed work plans, schedules, tracking projects, project estimates as well as, risk management and contingency planning, and demonstrated excellent decision-making abilities.

·               Managed deployed, installed, integrated, and migrated the existing copper backhaul network to a new microwave network supporting 3G and 4G technology. Developed market specific designs, project plans, dependencies and essential process/documentation, MOPs, staffing requirements/plans.

·               Created reports for Senior Management in CTS, BROGE, Access Ordering, and Integrate Work Order System.

·               Material management included tracking, shortage escalation, and field requisition submission.

·               Developed and provided project Statements of Work, including input from Clients Delivery organizations.

·               Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services. Chair or attend customer meetings.

·               Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services.

·               Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE, and WiMax traffic.

·               Used management tools such as Microsoft Project to communicate project schedules and activities.

·               Managed 4800 T1’s, UMTS, ETTCS, ASE projects, managed integration schedule for SIAD install.

·               Used knowledge of customer’s networks and business models to assist Sales with determining future opportunities to deploy additional products with the customer’s networks.

·               Responsible Sniffer tools (client uses: **Net QoS, Netscout, Opsware, HP-bought Opsware...now called:  HPNA**,  other tools used: Optnet, ace, vantage comparable tools: Wireshark, ethereal.)

·               Built alignment and developed effective working relationships with key stakeholders and senior leaders throughout the company to ensure successful implementation of programs. 

 

Project Manager
	Nashville, TN

·               Was responsible for:  FTTCS/ETTCS (Fiber/Ethernet to the cell site) and UMTS (Universal Mobile Telephone System.)

·               Project Manager was responsible for being subject matter expert to understand customers networks, utilization, networking products, solutions, and deployment services using Project Management waterfall/agile methodologies.

·               Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This would include FSA, Digital Rings, Analog Rings, and Interconnects.

·               Was responsible for risk management and contingency planning and demonstrate excellent decision-making abilities.

·               Managed team of DAS Performance engineers.

·               Managed 3500 FTTCS, UMTS, ETTCS, LTE, ASE projects; managed integration schedule for SIAD install

·               Supported AT&T Mobility projects to upgrade from T-1 to Ethernet.

·               Material management included tracking, shortage escalation, and field requisition submission.

·               Developed and provided project Statements of Work, including input from Clients Delivery organizations.

·               Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services. Chair or attend customer meetings.

·               Planned, scheduled, and coordinated the activities of multiple project contributors in the course of delivering the products and services.

·               Enterprise level experience with CMS and CRM.

·               Managed integration of all elements of technology rollout such as hardware, software, network and applications

·               Collaborated with architecture and infrastructure design teams to determine cost efficient and optimized technology solutions.

·               Managed existing copper T1 backhaul and will include the capacity (average 300 Mbps) to carry all the CDMA, as well as the new LTE, and WiMax traffic.

·               Used management tools such as Microsoft Project to communicate project schedules and activities.

·               Was responsible for detailed work plans, schedules, tracking projects, project estimates.

·               Was responsible for the daily status call with customer on FTTCS, UMTS, ETTCS site completions.

·               Created reports for Senior Management in CTS, BROGE, and Access Ordering Integrate Work Order System (IWOS.)

 

Commercial Business Project Manager (employee)	March 2008 – April 2010
Comcast Communications, Inc.	Nashville, TN

·               Managed RF OSP designs and construction from walkout to final release. This began with the creation of graphical intelligent design files, applying for pole applications, produce CPR for approval, assignment of entry work to contractors, verification of contractor invoicing, and finally the release of the address or address’s for Cable Data.

·               Developed operational requirements and operational M&Ps (i.e. Tier I/II/III support, installation and field services) for new products introduced on the network.

·               Was responsible for development of 3rd party vendor requirements for new products.

·               Provided oversight of new product, provider or market launch. These responsibilities included but were not limited to: resource planning based on Customer Sales and Installation forecast, procurement of applicable tools, test equipment and market.

·               Was responsible for three ring designs for Ethernet, MetroE, GigE, OCs, IP and MPLS/VPLS.

·               Facilitates of all aspects of the Scrum framework, including sprint planning sessions, backlog grooming sessions, daily scrums, sprint reviews and sprint retrospectives    

·               Maintains the Scrum team capacity plan, Scrum board, sprint backlog, velocity charts and burn down charts    

·               Identifies and helps remove impediments to the success of the Sprint.    

·               Identifies and communicates potential risks to the completion of the Sprints, including resources, costs, and systems. Recommends appropriate solutions.    

·               Responsible for compiling and tracking CPR’s, BOM’s, Contractor Invoicing, & OSP designs, and personal production in various phases using multiple spreadsheets.

·               responsible for design of mobile backhaul, wireless technologies (i.e., GMS, CDMA, ASE LTE, WiMax)

·               Worked on complex system performance, RF design, transmission, equipment, and/or traffic engineering activities.

·               Worked high level understanding of Wi-Fi, and core/transport networking concepts such as RNC, MSC, SGSN/GGSN, gateways, ATM, IP, Ethernet, routers, etc.

·               Was responsible for leading multiple projects and project managers that comprise a program or release of IT systems; interfaced with senior leadership to establish policies, strategic plans and performance objectives for all programs; aligned project teams and cross-functional teams accordingly.

·               Created splice documentation, string diagrams, splice schematics, and graphical maps for VoIP, Optical OSP upgrades, interconnects, and municipal INET’s. This included FSA, Digital Rings, Analog Rings, and Interconnects.

·               Managed optimization, performance and design aspects of in building and outdoor (I/O) distributed antenna systems (DAS).

·               Ensured comprehensive understanding of the programs, intended customer experience by overseeing     programs and collaboration with offer project teams.

·               Communicated openly and provides regular updates with team members, peers and managers regarding    business initiatives and results.

·               Ensured adherence to the Initiative Development Lifecycle project.

·               Obtained a signed LOA, phone bills and Customer Service Record (CSR) from customer for local number portability.

 

Project Manager (employee)	June 2004 – July 2007
Newark Electronics	Chicago, IL

·               Managed the new Avaya Telephony Installation. Responsible for the design and implementation of VoIP technologies, Avaya S series, S88XX, media servers, G series Gateways, Modular and Unified Messaging, call detail recording, Integrated Management Suite (IMS), Avaya Site Administration (ASA), and vendor management.

·               Oversaw new product, provider or market launch. These responsibilities included but were not limited to resource planning based on Customer Sales and Installation forecast, procurement of applicable tools, test equipment and market

·               Was responsible for managing large VoIP implementation with Avaya & Seibel.

·               Experienced with developing Data Center Operations to meet CMMI L3 certification requirements.

·               Was responsible for managing Data Center Operations similar in size and scope to that of the TOR, to include, at a minimum, the following data center operations activities.

·               Experienced managing major server consolidation efforts.

·               Was responsible for Batch job scheduling in mainframe and distributed (i.e. Windows and Unix) operating system environment.

·               Assisted Director and Field Engineering with financial oversight of the Field Engineering program. Responsibilities include but were not limited to: Budgeting and Forecasting, P&L support, management of Capital and Operational Expenditures to include Customer Premise Equipment (CPE), Collocation Spares Equipment, Truck rolls and Test Equipment.

·               Performed assessments, remediation, implementation and integration of end-to-end solutions.

·               Provided identity and access management solutions for vendor products such as Oracle, Sun, IBM, CA, Novell, etc.; integration of identity management systems.

·               Assessed requirements and created plans for successful conversion & integration of client's products & services.

·               Assembled project teams, assigns individual responsibilities, develops project schedules and determines and acquires resources needed; worked directly with key business, technical/engineering & operations staff as well as 3rd party service providers.

·               Liaison with sales and operations on service match platform performance/mapping; supported and managed upgrades/enhancements to service match and web portal platforms.

·               Was responsible for the of writing and managing Scope, Requirements, Risk and Issues, Change Control, Stakeholder Expectations, Project Reporting, Budgets, Resource allocation, schedule development.

·               Created a new user friendly search engine by subcategory SKUs to help customers find product easily. 

·               Invited to the project team by the Director of Development after hearing of my help on the new Avaya IP Telephony installation CISCO- routers and switches, VoIP (I’m currently on-site Tech support and the user trainer.)

·               Re-evaluated business of 156 customers that produced $374K/year eliminated poor margin and increase revenues 800% to $2.8 million in one year.

·               Managed Eagle Test System to roll-out new automated test equipment. 

·               Worked with development and engineering to have Newark supply a multi-meter. 

·               Assisted in the design of the new system. 

·               Worked with the main buyer and the contract team to ensure that the business would last for at least two years.

o   Initial orders grew from $132K (first 3-months) to $900K/quarter.  After product rollout, I renegotiated a for 5-year contract making Newark the main supplier.

 

Project Channel Manager (employee)	March 2003 – June 2004
First Data Corporation	Rolling Meadows, IL

·               Sold ICVerify credit card processing software to the public, resellers and integrators. 

o   Prospecting:  Developed leads, made sales call presentations, negotiated and closed deals.

o   Customer Support:  Serviced existing accounts, built positive customer relationships and documented account reconciliations for new business. Met sales revenue and business retention targets.  

o   Auditing Business:   Ensured departmental accounting information was reported accurately and communicated accounting matters with management and other business units.

·               Participated and assisted in projects as assigned by management.

o   Client: Honey Baked Ham bought 1300 licenses of our WebAuthorize software which is designed for Commerce Service Providers (CSPs) and Internet Service Providers (ISPs) that host e-commerce sites on behalf of their merchants and wanted to roll out to their entire 400 stores nation in 4 months. For 3 days trained 323 store managers, the CFO, accounting and IT at HBC’s Corp HQ in Cincinnati. First Data’s developers (who worked in Java) to integrate it into HBC’s mainframe. 

 

Education

 

Master of Science in Project Management
Roosevelt University, Chicago, IL

 

Bachelor of Arts in Business Administration (summa cum laude)
Dillard University, New Orleans, LA

 

CERTIFICATIONS

 

·               Certified Project Management Professional 2004, Project Management Institute